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Complaints

Provide a complaint or feedback below.

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Complaints Procedure

Lakes College, West Cumbria is committed to high standards of service in all its operations. To that end, it actively encourages all stakeholders to inform the College authorities when the standard of service they receive is not what they expect.

If you would like to provide us with a complaint or feedback, please complete the form below and a member of staff will be in touch with you as soon as possible.

Complaint Form

Complaint Form

  • Section 1: Your details:

  • Section 2: Please state your concerns

    Please provide details of your main concerns, including what events led to making the complaint or feedback, approximate dates and who was involved.
  • Section 3: Feedback made on another person's behalf

  • If your answer is 'yes' to the question above, please provide the following details about the person on whose behalf you are acting:
  • Please provide details of your relationship to the person on whose behalf you are acting:
  • (e.g. parent of a child under 18 years or guardian).
  • Section 4: Privacy

    Lakes College is committed to protecting your privacy. We collect and handle personal information that you provide on this feedback form for the purpose of investigating and responding. Lakes College will only use your information in accordance with relevant privacy and other laws. In order for us to provide services to you effectively and efficiently, we may need to share your personal information with others, such as Directors, Senior Managers and Curriculum Operation Leaders that deal with the matters identified in your feedback. If you wish to contact Lakes College who are responsible for managing the personal information that you provide on this form, please call 01946 839300 EXT 1145.
  • Section 5: Declaration

    Please declare that the information provided is true and correct.

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